Many of my clients request my coaching service because they want to improve the effectiveness of their working relationships. I support them to recognise and understand how their motivational and behavioural preferences compare and contrast with those of their colleagues and how their actions may be perceived positively and negatively by others.
I encourage clients to review their own performance in dealing with others and to understand that whilst they cannot control the behaviour of others they can choose the way they react and respond to it.
I provide a safe place for individuals to ‘rehearse’ more effective approaches to dealing with actual and potential difficult conversations, providing honest, helpful feedback. This includes support with predicting likely responses from others, assessing their motivational needs and how to achieve a win-win outcome for all parties.
The tools I use include motivation and emotional intelligence questionnaires and models of dealing effectively with difficult conversations and conflict. These help individuals to gain awareness of what causes their emotions, making it easier for them to regulate their behaviour and control the impact their emotions have on themselves and those they work with.